Very nice and helpful

Made the whole experience very calm and friendly

Where can we improve our removals day experience?
No need the experience was easy.

Why did you use us?
They were the most informative and they made me feel confident. As I was a single women with two children every decision was made by myself so I had to rely upon how I felt. Moving can be a very stressful time, and I’m pleased to say that the removals in my case was the least worry - they are extremely professional with a friendly manner, including the admin side also.

Do you have any additional comments or concerns regarding any portion of the service you received?
No, it was excellent service from start to finish.

Comments regarding your initial enquiry
All staff were very informative and extremely helpful.

Services from your Birmingham branch is very professional and friendly

which made me a very satisfied experience.  I contacted Martin for a quotation in November. He has been very kind and professional to estimate the size of my house and travel to every corner of my house. 

Until yesterday, December 16th was a big day for me to move. Spencer's team, including Paul and Fabio, moved very quickly. They arrived at my house at 8:30 in the morning. I had to move as many things as warehouses, cardboard boxes and storage bag.  There are at least more than 80 bags, and there are many large electrical appliances and furniture .Their team is very professional.

It took 2 hours to move the whole house supplies to the big truck. They set off from Birmingham and arrived at my new house in Preston at around 2:30 pm.  Their perseverance and strength opened my eyes. They are very strong. My new house is a 3-storey house, and they can also move the furniture I use to the 3rd floor. 

I am very grateful that they were able to work quickly and make sure that the things I moved were intact despite the low temperature yesterday.

Thanks and regards
Hok Ping Lau