Customer Reviews

Lovely guys

Why did you use us?
Recommended by a friend

Do you have any additional comments or concerns regarding any portion of the service you received?
Only one issue, a lamp was broken in transit

Comments regarding your initial enquiry
Lovely office staff

Services from your Birmingham branch is very professional and friendly

which made me a very satisfied experience.  I contacted Martin for a quotation in November. He has been very kind and professional to estimate the size of my house and travel to every corner of my house. 

Until yesterday, December 16th was a big day for me to move. Spencer's team, including Paul and Fabio, moved very quickly. They arrived at my house at 8:30 in the morning. I had to move as many things as warehouses, cardboard boxes and storage bag.  There are at least more than 80 bags, and there are many large electrical appliances and furniture .Their team is very professional.

It took 2 hours to move the whole house supplies to the big truck. They set off from Birmingham and arrived at my new house in Preston at around 2:30 pm.  Their perseverance and strength opened my eyes. They are very strong. My new house is a 3-storey house, and they can also move the furniture I use to the 3rd floor. 

I am very grateful that they were able to work quickly and make sure that the things I moved were intact despite the low temperature yesterday.

Thanks and regards
Hok Ping Lau                                                                                                                                 

Your removal men were so kind

I just wanted to email with a massive thank you really! Two of your removal men were helping my neighbours move (4 Chestnut Ave, Chorlton, Manchester) today - I had a bit of a disaster with my car and accidentally got it stuck down a wall (long story…!) but your removal men were so kind and helped us to lift the car out and to get it back on the road.

I just wanted to pass on a massive thank you, I don’t know what I would have done if it wasn’t for them and they were so lovely, even when I was really hysterical. I wasn’t able to get their names or anything, I just thought I’d send an email in case you were able to pass this on to them because they really saved my life!

Thanks very much and hope you have a lovely festive break!                                                                     

Polite, helpful, friendly, despite sub zero temperatures!

Paul, Jamie and Rhys were great. Had sorted our stuff into the van for the two entrance doors to the property and moved out a sofa that had been left too. Couldn’t fault them.

Where can we improve our removals day experience?
You can’t. All done and dusted very effectively and efficiently

Why did you use us?
Friend who uses them for business recommended BB

Do you have any additional comments or concerns regarding any portion of the service you received?
We wouldn’t hesitate  to use them again ….. but not moving now for years!

Comments regarding your initial enquiry
Having never used a removal firm before, we were very impressed. Martin Lloyd was very efficient, answered all my questions and explained the process and all options available.

Fantastic service and the crews make everything easy during the move-in date

Why did you use us?
Recommendation of friends

Very nice and helpful

Where can we improve our removals day experience?
N/A

Why did you use us?
Good Google reviews

Do you have any additional comments or concerns regarding any portion of the service you received?
None very happy

Great guys, helpful from start to finish.

Great guys, helpful from start to finish. Nothing was a problem and kept going and going as the hours went by. A real credit to your company.

Why did you use us?
Recommendation from family who have used you twice before

Comments regarding your initial enquiry
Dealt with Martin via zoom for the survey, nice and easy and then dealt with Vanessa on the booking, who was helpful and understanding as our completion date kept moving, she was brilliant.

Email to Jacki and Martin
As per my phone call I just wanted to follow it up to say that your guys who did our move on Thursday and Friday are an absolute credit to your business - Rhys, Jamie & Ben. 

They were super helpful, well mannered, professional from the very start to the finish and are great ambassadors for your business.

Having to deal with engineers in my own job I know that the good feedback can sometimes be missed for the bad side of things so wanted to make sure you were both aware.

They all made our house move so much easier after months of turmoil getting to that completion point, the only criticism is that I now need to restock on teabags and coffee they drank that much!

Thanks again

Michael

Amazing and very courteous

Where can we improve our removals day experience?
Just to double check each & every room as they do it.  I left a magazine rack with important documents which i needed to take with me & they got packed away-entirely my fault!!!

Why did you use us?
They were extremely helpful at initial enquiry - especially Jacki

Do you have any additional comments or concerns regarding any portion of the service you received?
Yes - to thank all the team involved

Comments regarding your initial enquiry
Excellent - clearly explained- felt at ease

Made the whole experience very calm and friendly

Where can we improve our removals day experience?
No need the experience was easy.

Why did you use us?
They were the most informative and they made me feel confident. As I was a single women with two children every decision was made by myself so I had to rely upon how I felt. Moving can be a very stressful time, and I’m pleased to say that the removals in my case was the least worry - they are extremely professional with a friendly manner, including the admin side also.

Do you have any additional comments or concerns regarding any portion of the service you received?
No, it was excellent service from start to finish.

Comments regarding your initial enquiry
All staff were very informative and extremely helpful.

They were friendly, efficient and helpful.

Why did you use us?
The service provided was the best from the list of approved suppliers I could choose.