Customer Reviews

You made us feel confident about the move

Why did you choose to get a quote from us and where did you get our contact details?
We were gathering quotes for our move, Google search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
You made us feel confident about the move and the service you would provide.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Can I give them an 11? They were amazing

How would you rate our communication?
10/10

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
It went really well despite some hiccups caused by external factors

Fully met my moving requirements

Why did you choose to get a quote from us and where did you get our contact details?
You came up in a google search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Competitive price, fully met my moving requirements including date

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The move team worked hard and were very professional. They are a credit to your organisation.

How would you rate our communication?
10/10

How can we improve our service?
Service was perfect from start to finish

How likely are you to recommend us to your friends / family?
10/10

Very efficient and reassuring

Why did you choose to get a quote from us and where did you get our contact details?
Previous use

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Very efficient and reassuring. Inspired confidence

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Worked very well as a team and great driving by Paul. Very careful, efficient and friendly

How would you rate our communication?
10/10

How can we improve our service?
Can't think of anything

How likely are you to recommend us to your friends / family?
10/10

Competitive prices and great reviews

Why did you choose to get a quote from us and where did you get our contact details?
We were looking for well rated companies in the local area

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
You had competitive prices and great reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were lovely

How would you rate our communication?
10/10

How can we improve our service?
I provided an itemised list of things, but in hindsight a video survey would’ve been better. Perhaps I should’ve had this suggested to me at the point of quote

How likely are you to recommend us to your friends / family?
10/10

Excellent at all stages

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Everything from my flat needed moving

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Excellent at all stages

How would you rate our communication?
10/10

How can we improve our service?
N.a – all good

How likely are you to recommend us to your friends / family?
10/10

Polite, caring and thoughtful, very professional

Why did you choose to get a quote from us and where did you get our contact details?
Online

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Friendly

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Simon, Pete, George and Brandon were excellent loading and unloading. Polite, caring and thoughtful, very professional

How would you rate our communication?
10/10

How can we improve our service?
Don't change if it works!

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Sam and Lynne get a special mention too. So supportive with guiding me through this whole process. Thank you

Very professional and a credit to the company

Email to Lynne

I would like to say thanks you for all your assistance with our move, moving can be a stressful experience however you and your company have helped things go smoothly.

Although we have thanked the team that have collected our furniture etc, they have all been very professional and a credit to the company, on our behalf can you please make them aware of how much we appreciate their work.

Regards                                                                                                                          

Professionalism and competitive prices

Why did you choose to get a quote from us and where did you get our contact details?
We were shopping around for quotes on Google. Your local rep visited and we took it from there. All the other companies tried to do this via video call

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Professionalism and competitive prices won although some competitors were cheaper when considering monthly storage

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
We moved twice 16/09/2024 from Culcheth to storage - great team, non stop and very very good and polite. 07/04/2025 storage to Bridlington - some of the 4 man team are local to our new address and all 4 were a cheery, friendly lot who again worked tirelessly and efficiently. Would highly recommend even though there was some slight damage incurred on a kitchen unit door

How would you rate our communication?
9/10

How can we improve our service?
I can’t help you there as we were very pleased

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We had two exceptionally sunny days for moving so that made everyone happy and relaxed and they were all a pleasure to work with

Everyone who we came into contact with made our move easier

Why did you choose to get a quote from us and where did you get our contact details?
Googled removals and storage in our area.  We have also seen your vans in our neighbourhood.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Impressed by Martin during his visit. We didn’t get any other quotes.  Happy with yours.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Both teams were excellent.  They were professional, courteous and hard-working.  We would highly recommend them and you as a company.

How would you rate our communication?
10/10

How can we improve our service?
Not applicable - we were very happy with the service from all members of the team.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Everyone who we came into contact with made our move easier and less stressful, thank you.

They worked so hard they never stopped

Why did you choose to get a quote from us and where did you get our contact details?
I got a few quotes from several move companies

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Best price and reviews. Pickfords were nearly double.  

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very helpful. They worked so hard they never stopped.

How would you rate our communication?
10/10

How can we improve our service?
They were brilliant. Paul, Ellis and Alistair were professional, efficient and friendly.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Worked great for me so I can’t think of anything to improve