Customer Reviews

Friendly, approachable, knowledgeable and efficient

Why did you choose to get a quote from us and where did you get our contact details?
Personal recommendation

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Heard only good comments

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly, approachable, knowledgeable  and efficient.  Extremely hardworking. Couldn't have asked for a better team of lads.

How would you rate our communication?
10/10

How can we improve our service?
Your service was excellent

How likely are you to recommend us to your friends / family?
10/10

Good people

Why did you choose to get a quote from us and where did you get our contact details?  
Reputation & Web 

How would you rate the way we dealt with your initial enquiry? 
10/10 

How would you rate the survey that we carried out?  
10/10 

Why did you choose to move/store with us?  
Good people 

How would you rate your move team? 
10/10 

Would you like to tell us anything about your move team? 
Already posted how great they were 

How would you rate our communication? 
10/10 

How can we improve our service? 
Not at all! 

How likely are you to recommend us to your friends / family? 
10/10 

Took good care of the furniture

Why did you choose to get a quote from us and where did you get our contact details?
Already used you before

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Liked what you did last time

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
Good and listened to what we asked. Took good care of the furniture

How would you rate our communication?
9/10

How can we improve our service?
Nothing really. Maybe one thing  - try to keep the same team everyday but understand need for change of some team members. Our Team leader remained the same.

How likely are you to recommend us to your friends / family?
9/10

Good communications when getting initial quote

Why did you choose to get a quote from us and where did you get our contact details?
Google reviews

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Good communications when getting initial quote. Good reviews online. Competitive quote (not the cheapest quote we received but we our decision was based on reliability and professionalism, not just price).

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
George, Ben and Nicholas were absolutely fantastic. They arrived on time, removed furniture and boxes from our old house on time and delivered them into our new home efficiently. They were friendly, polite and nothing was too much trouble. We were particularly appreciative of their efforts in dismantling and reassembling our bed, which saved a huge amount of work for us. After a stressful few days in advance of the move, it was very reassuring to be in the hands of these professionals. They are a credit to the company.

How would you rate our communication?
10/10

How can we improve our service?
Cannot think of anything that would have improved the service

How likely are you to recommend us to your friends / family?
10/10

They were great and very helpful

Why did you choose to get a quote from us and where did you get our contact details?
Compare your move website

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Attention to detail and felt could trust you.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were great and very helpful, would recommend because of them!

How would you rate our communication?
10/10

How likely are you to recommend us to your friends / family?
10/10

Very punctual

Why did you choose to get a quote from us and where did you get our contact details?  
From Jordan Fishwick Sale  

How would you rate the way we dealt with your initial enquiry? 
10/10 

How would you rate the survey that we carried out?  
10/10 

Why did you choose to move/store with us?  
Local firm 

How would you rate your move team? 
10/10 

Would you like to tell us anything about your move team? 
Very professional  

How would you rate our communication? 
10/10 

How can we improve our service? 
Nothing to improve  

How likely are you to recommend us to your friends / family? 
10/10 

Is there anything else you would like to tell us about your move? 
Very punctual  

Pleasant, well mannered, and chatty careful with our belongings

Why did you choose to get a quote from us and where did you get our contact details? 
Local removal company, contact details were online 

How would you rate the way we dealt with your initial enquiry? 
10/10 

How would you rate the survey that we carried out? 
10/10 

Why did you choose to move/store with us? 
You were able to accommodate or moving date 

How would you rate your move team? 
10/10 

Would you like to tell us anything about your move team? 
The move team were ready good, Pleasant, well mannered, and chatty careful with our belongings  

How would you rate our communication? 
10/10 

How can we improve our service? 
Cancellation waiver was used when I gave weeks notice to postpone the move. I was surprised when I lost the waiver and had to purchase another when I rebooked the move 

How likely are you to recommend us to your friends / family? 
8/10 

Is there anything else you would like to tell us about your move? 
Nothing more to add 

It was seamless

Why did you choose to get a quote from us and where did you get our contact details?  
Previously used 

How would you rate the way we dealt with your initial enquiry? 
10/10 

How would you rate the survey that we carried out? 
10/10 

Why did you choose to move/store with us?  
Service and price 

How would you rate your move team? 
10/10 

Would you like to tell us anything about your move team? 
All great  

How would you rate our communication? 
10/10 

How can we improve our service? 
You can’t  

How likely are you to recommend us to your friends / family? 
10/10 

Is there anything else you would like to tell us about your move? 
It was seamless 

They were just completely excellent

Why did you choose to get a quote from us and where did you get our contact details?  
Used Britannia before and so searched for local Britannia movers 

How would you rate the way we dealt with your initial enquiry? 
10/10 

How would you rate the survey that we carried out?  
10/10 

Why did you choose to move/store with us?  
Just so good and professional. I had lots of questions. Luke was really patient with me and answered them all, it felt like nothing was too much trouble 

How would you rate your move team? 
10/10 

Would you like to tell us anything about your move team? 
They were just completely excellent, every single one of them worked hard, was professional and polite, the whole move was done so quickly and simply. Everything was well packaged and labelled, there hasn’t been a single breakage. 

How would you rate our communication? 
10/10 

How can we improve our service?
I’m not sure. It was really excellent - the online portal where you book was a bit unintuitive on mobile and I had to do it over the phone with Luke in the end  

How likely are you to recommend us to your friends / family? 
10/10 

Is there anything else you would like to tell us about your move? 
It was amazing. 

Very professional, polite, considerate and a pleasure to deal with

Why did you choose to get a quote from us and where did you get our contact details? 
Reputable firm details  

How would you rate the way we dealt with your initial enquiry? 
10/10 

How would you rate the survey that we carried out? 
10/10 

Why did you choose to move/store with us? 
Personal decision following visit by Ernie 

How would you rate your move team? 
10/10 

Would you like to tell us anything about your move team? 
Exceptional service, very professional, polite, considerate and a pleasure to deal with. Makes a refreshing change 

How would you rate our communication? 
10/10 

How can we improve our service? 
Don't think you can 

How likely are you to recommend us to your friends / family? 
10/10 

Is there anything else you would like to tell us about your move? 
We will be using the firm again when we move to our new home