Customer Reviews

Even helped us with washing machine

Why did you choose to get a quote from us and where did you get our contact details?
Google search - wanted a national reputable company

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Happy with price quoted and Ernie really put me at ease on survey call.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Had a 4 man team to pack and 3 man team to unpack. They went above and beyond on a very stressful day to make us feel more relaxed about the amount of stuff we had, fulfilled all items quoted for (dismantle/ reassemble furniture and packing sentimental china), and even helped us with washing machine. Really happy with the service.

How would you rate our communication?
10/10

How can we improve our service?
Can't think of anything. It was top class.

How likely are you to recommend us to your friends / family?
10/10

Entire service was excellent in every way.

Email to Sam

I would like to record that entire service from BB was excellent in every way. 

Kind regards 

Gillian                                                                                                                                                          

Very professional and gave us confidence

Why did you choose to get a quote from us and where did you get our contact details?
Have heard positive things from other people.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Very professional and gave us confidence that our move would be handled with sufficient care and efficiency.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly and professional.

How would you rate our communication?
10/10

How can we improve our service?
N/a

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Just thank you for helping me during a stressful time. 

Fantastic guys, great job

Why did you choose to get a quote from us and where did you get our contact details?
Googled ‘Removals’ website looked that you offered the services we needed. Good reviews

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Price was competitive and positive reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Fantastic guys, great job, and in the new house wanted to understand our priority for getting in i.e. what order of rooms etc

How would you rate our communication?
10/10

How can we improve our service?
I don’t think there is much

How likely are you to recommend us to your friends / family?
10/10

​The team on the day were excellent

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Fair quote. Good reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Superb team. Friendly hard working.  Nothing too much trouble

How would you rate our communication?
9/10

How can we improve our service?
Maybe confirm the size of removal van

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
The team on the day were excellent in freezing snow and ice conditions.

Punctual polite, professional, respectful & accommodating

Why did you choose to get a quote from us and where did you get our contact details?
Flyer through the door

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Competitive price and good/professional communication

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They worked very hard all day, punctual polite, professional, respectful & accommodating

How would you rate our communication?
10/10

How can we improve our service?
N/a it was excellent

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
I can’t recall the names of the 4 men who assisted in the move but they should be commended for their hard work, patience and diligence all day . They are a credit to your team!

All the team were hard working, knowledgeable and efficient.

Why did you choose to get a quote from us and where did you get our contact details?
Google search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Company sounded professional and efficient, yet friendly and approachable

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
All the team were hard working, knowledgeable and efficient.

How would you rate our communication?
10/10

How can we improve our service?
No need

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
From initial enquiries to moving into the new property, all the staff were friendly, efficient and professional. Nothing was too much trouble.

Extremely professional at all times

Why did you choose to get a quote from us and where did you get our contact details?
We’d had a quote in the summer but Pickfords kept on increasing our bill for specified items and adjustments, it became a huge amount of money on top of what they’d already originally quoted us. You stuck to your quote.

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Because your quote and continued assurance made us believe that you would move us with confidence

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They worked under arduous conditions in the snow and freezing temperatures, there was nothing that they weren’t prepared to do, they were extremely professional at all times and worked incessantly in order to meet the deadline in difficult circumstances, they were a credit to the company.

How would you rate our communication?
10/10

How can we improve our service?
We didn’t find any fault and we were very pleased with all that was done.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We would hope that you would give the men who moved us some credit for their efforts.

Knew exactly what to do to make sure the move went smoothly

Why did you choose to get a quote from us and where did you get our contact details?
Looked online

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Seemed reliable

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Couldn’t have asked for better. Knew exactly what to do to make sure the move went smoothly

How would you rate our communication?
10/10

How can we improve our service?
Not sure

How likely are you to recommend us to your friends / family?
10/10

Just so helpful

Why did you choose to get a quote from us and where did you get our contact details?
Web search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Really professional and helpful

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Both storage move to Manchester the delivery to home all excellent

How would you rate our communication?
10/10

How can we improve our service?
Nothing to improve - is excellent

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Just so helpful especially Lynne from the office, outstanding customer service