Customer Reviews

The guys were excellent

Why did you choose to get a quote from us and where did you get our contact details?
Referral

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
8/10

Why did you choose to move/store with us?
Referral

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
The guys were excellent, very helpful and accommodating

How would you rate our communication?
8/10

How can we improve our service?
Nothing in particular

How likely are you to recommend us to your friends / family?
9/10

Your customer care has been very impressive

Email to Claire

Claire

Just to say thank you for all your help - your customer care has been very impressive!  I hope your colleague is able to come up with an affordable price for us - but whatever the outcome just wanted to take the time to thank you for all your help and hope we can continue working with your company now and in the future. You are certainly a great PR person for your company. Thank you!

Kindest Regards

A great bunch of lads

Why did you choose to get a quote from us and where did you get our contact details?
Google search and reviews

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Efficient, friendly, professional

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
A great bunch of lads

How would you rate our communication?
10/10

How can we improve our service?
Nothing

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thank you

It all went super smooth

Why did you choose to get a quote from us and where did you get our contact details?
We used you previously for our last move and had a great service so wanted to use you again.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We used you previously and had a great experience.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Paul, Alan, Adrian and Jack were great!!

How would you rate our communication?
10/10

How can we improve our service?
Nothing springs to mind.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
It all went super smooth. From asking for a quote to having the video walk through and then again on move day!!

They took great care with all my furniture

Why did you choose to get a quote from us and where did you get our contact details?
Online

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Fast efficient quote. Everything explained really clearly. Showed me pics/ examples of how my furniture would be packed and transported.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Rob & John were absolutely brilliant, they took great care with all my furniture, were extremely efficient. Friendly & absolutely nothing too much trouble.

How would you rate our communication?
10/10

How can we improve our service?
Nothing to improve

How likely are you to recommend us to your friends / family?
10/10

Worked hard and delivered a good level of service

Why did you choose to get a quote from us and where did you get our contact details?
Used previously

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Previous experience with the company has been excellent

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Dan Ben Chris worked hard and delivered a good level of service

How would you rate our communication?
10/10

How can we improve our service?
Advise staff a little more on handling delicate items but that’s not a criticism

How likely are you to recommend us to your friends / family?
10/10

Very accommodating regarding our storage to new home dates

Why did you choose to get a quote from us and where did you get our contact details?
Recommend by a friend

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
You were recommended and had good reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
On both occasions they were excellent, hard working and friendly

How would you rate our communication?
10/10

How can we improve our service?
N/A

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
You were very accommodating regarding our storage to new home dates

Listened closely to what I had to say about items to be moved

Why did you choose to get a quote from us and where did you get our contact details?
Recommended by a friend

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Recommended by a friend

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Rhys, Ben and Chris listened closely to what I had to say about items to be moved and where to and if not sure they asked. They carried out the job efficiently and professionally. A very good team.

How would you rate our communication?
10/10

How can we improve our service?
There is nothing to improve, just keep up the standard of service I received.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
People say moving properties is stressful, it's true. Having conversations with Luke about the move and what would happen on the day, I felt more reassured that all would be okay on the day and it was.

They arrived on time, did exactly what they said they would do

Why did you choose to get a quote from us and where did you get our contact details?
Leaflet posted through my door

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Professional, and brilliant online reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The move team were Chris G, Chris K and Rob and they were superb. Nothing was too much trouble,  they were positive, friendly, professional and quick workers. They arrived on time, did exactly what they said they would do and were excellent on the day. Thank you to all of them.

How would you rate our communication?~
10/10

How can we improve our service?
Quote was slightly more expensive than others.

How likely are you to recommend us to your friends / family?
10/10

The surveyor was helpful and informative

Why did you choose to get a quote from us and where did you get our contact details?
Online search and the quote was reasonable.

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
I felt that the surveyor was helpful and informative

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The move team were excellent, friendly, professional and extremely helpful, nothing was too much trouble.

How would you rate our communication?
10/10

How can we improve our service?
More flexibility on time if there is a problem with the key at the other end.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
I hope the team (removal team) get to know about how good the service was, they are the most important element of the move.