Customer Reviews

Faultless from start to finish with your guys’ help.

Why did you choose to get a quote from us and where did you get our contact details?
Online search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Research online

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
All 5 lads were brilliant. Can’t fault them at all!

How would you rate our communication?
10/10

How can we improve our service?
Nothing. Just keep up your excellent service as we will be requiring it again next year.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
It was faultless from start to finish with your guys’ help.

Very professional from start to finish.

Why did you choose to get a quote from us and where did you get our contact details?
A flyer

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Very professional from start to finish.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Yeah it rained all day.

How would you rate our communication?
10/10

How can we improve our service?
Just keep those boys that moved us they were fantastic!

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Won't be doing it again!                                                                                                                               

They worked so hard and are so helpful

Sent by email

I wanted to say a big “THANK YOU” to you all at Britannia, especially Alistair and Paul - they worked so hard and are so helpful. I will be back in touch when I have my new address and in the meantime I can’t thank you enough for yesterday.

Brian and the crew were so calm and reassuring

Email

An overdue email to thank you for stepping up at the last minute and moving me from A to B.

Brian and the crew were so calm and reassuring – I was anything but and they helped me enormously. Sorry I panicked about the “lost” picture – couple of other things have gone AWOL but I’m confident it’s all here somewhere. Please thank them for me – they really made a difficult day easier.

Treated everything with utmost respect and care

Why did you choose to get a quote from us and where did you get our contact details?
Card through our door when house was for sale. You were able very helpful on the phone and able to accommodate our 300 mile move at extremely short notice

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
8/10

Why did you choose to move/store with us?
As above

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Everyone at Bradshaws were so helpful and the lads moving us worked like trojans and treated everything with utmost respect and care

How would you rate our communication?
10/10

How can we improve our service?
Couldn’t quite fit everything in that guy who did the survey said but overall brilliant service

How likely are you to recommend us to your friends / family?
10/10                                                                                                                                                           

Never complained and made us feel comfortable

Why did you choose to get a quote from us and where did you get our contact details?
Well known brand. Compare move

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Professional, good communication and years of experience. The people we spoke etc gave us more reassurance on reliability than other firms.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Really professional, very efficient, polite, friendly. Never complained and made us feel comfortable

How would you rate our communication?
10/10

How can we improve our service?
Can't fault it

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Like all house moves it can be tricky. Just like to say thank you the whole team for looking after us.

Team worked hard and made it an easy transition

Why did you choose to get a quote from us and where did you get our contact details?
Online and due to the fact you are BAR registered

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Price point and good reviews

How did our price compare with other quotes you may have received?
Fairly similar

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Packed with care and just got on with the job in hand especially Jamie

How would you rate our communication?
10/10

How can we improve our service?
A bit of confusion regarding vans and how many were needed otherwise all went smoothly

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Team worked hard and made it an easy transition

Hard working, courteous team

Why did you choose to get a quote from us and where did you get our contact details?
Used Britannia (Lanes) before

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Good experience with Lanes on a previous move compared to Pickfords on our last move

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
Hard working, courteous team

How would you rate our communication?
10/10

How can we improve our service?
Nothing immediately obvious but the test will be when it all comes out of storage

How likely are you to recommend us to your friends / family?
10/10

Perfection in planning and execution.

Why did you choose to get a quote from us and where did you get our contact details?
Membership of BAR

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
M Wilks,(assessor) was clearly an expert, personable, efficient, charming, honest and straightforward. In short no flannel. He was clearly a man to be trusted.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
R and K were a delight, a pair of hard working, good guys. They clearly knew what they were doing in loading and unloading. In every respect they were cognisant of how to minimise the stress in moving. Rating, first class.

How would you rate our communication?
10/10

How can we improve our service?
Try as I might, being a hyper critical chap, I cannot think of any way you could improve at all.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
It was perfection in planning and execution.

We couldn’t have asked for a smoother move

Email to Claire
Firstly, just to say that the guys were amazing over all four days that they were with us for the collection and redelivery.  We couldn’t have asked for a smoother move tbh or nicer people to deal with….and the thanks go to you too of course for all your help and advice (and patience 😊).

Many thanks