How to Choose a Removal Company
Choosing a removal company can be an intimidating experience - but if you're armed with the right knowledge, you can make the right choice for your moving needs.
Sadly, there are far too many people ready to take your money who don't take the appropriate care and attention to your belongings on moving day, or worse yet, disappear with your money and leave you desperately seeking a new removal company at the last moment.
We don't like to see anyone taken in by cowboy removal companies or bedroom brokers (people who operate a removals brokerage/price comparison site from their back bedroom), so follow our tips to ensure your next home move goes smoothly.
We have had many customers come to us after paying a removal company they didn't know much about who didn't show up on moving day. Most reputable removal companies will do their best to help people in this situation, however, the additional stress and cost can make your moving day a nightmare.
Price isn't everything
Don't just jump for the company with the lowest price - frequently it isn't worth the savings you might make. Get quotes from several reputable companies, and then pick the one who offers you the best service and value, who can move you when you need and who suits your needs.
Keep in mind that not all quotes are created equal - some include things that others exclude. Make sure you're comparing like for like before you make your decision.
Peak times cost more - Don't forget certain seasons and days of the week (Thursday, Friday, Saturday and Sunday) are popular days for people to move home, and slots on these days usually booked quickly. If you can move mid-week or be flexible with your dates and/or times, you may possibly be offered a better price.
Does their website list their name, street address & landline telephone number?
This is probably the most important thing you'll find on a removal company website. A removal service that uses a generic name, doesn't specify where their business activity is physically located or the telephone number to that location may have something to hide.
If this information isn't on their website, be sure to not only ask about this if you contact them, but get it in writing before you proceed. Cowboy removal firms usually only have a mobile, or if there is a landline, it is frequently an answering service.
Can you see who they are?
Does their website have photos of their trucks, staff, or facility? If they only use generic graphics or stock photos, they could be completely legitimate - or they could be trying to pull the wool over the public's eyes.
Can you visit their office and warehouse? If you're not able to visit the warehouse and/or office in person, can you find them on Google Street View?
What do their customers have to say?
Can you find any reviews of their service? Do they sound like genuine customers? With this information, hopefully you are able to find a reputable, reliable removal company for your next house move.
Call Us: Manchester: 0161 877 5555 Birmingham: 0121 504 0966 orGet a Quote
Are they a member of a professional removals organisation?
Look for and verify memberships in trade organisations such as the British Association of Removers (BAR) to ensure the removal company you choose is indeed a member.
In the unlikely event that something goes wrong on moving day, you'll have someone to turn to if your removal company is a member. Members need to adhere to strict membership criteria, ensuring that your removal company is professional and capable of handling the job. The BAR also offers pre-payment protection and a free conciliation service, and is approved and monitored by the Trading Standards Institute.
What about insurance?
When you speak to a removal company, be sure to ask about insurance options for your move. Things usually don't go wrong when you use a professional, but accidents can happen, and it is best to be insured against mishaps. There's also insurance available for delayed or cancelled moves, which can save you money if your move is delayed or cancelled for any reason.
How much are you moving?
A student moving a few items will have very different needs (and most likely budget) to a family moving a large five bedroom house.
How much and what you need to move will also help you to choose the right removal company for you, as you need to make sure the company you choose has the appropriate vehicles and manpower to perform your removal.
Will a surveyor come to your home?
Although estimates for small moves can be given over the telephone, it is always best to have a professional surveyor come to your home and give you a full estimate and discuss your options, such as packing services, storage and insurance.
If the removal company you're speaking to doesn't offer this service before the move, call someone who does. Britannia Bradshaw offers an innovative service for people who can't meet with one of our surveyors, using FaceTime or Skype and webcams, which helps us to estimate the size and requirements of the move.
Removal quote appointment booking service
Britannia Bradshaw can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 0161 877 5555 (Manchester) or 0121 504 0966 (Birmingham & Coventry) and speak with one of our removals specialists.
How are our appointments carried out
In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.
See what our customers think of us...
Well organised, courteous, friendly and helpful throughout the day
The 4 men (Tony, Ashley, Mike and Ryan) who packed everything up on the 21st were extremely well organised, courteous, friendly and helpful throughout the day. Tony and Ashley then travelled down to Hampshire where they were very helpful and professional when unloading the following day. I can’t fault any of them.
The lady I initially spoke to was very helpful and reassuring that there could be availability if I gave reasonable notice. Also Ernie’s online survey was very helpfully and professionally done.
Comments regarding your initial enquiry - Very helpful both in setting up the date for the survey for f contents and in giving information about availability, lead times, etc.Hilary KimberManchester
Kind, patient and reassuring in somewhat stressful circumstances
They were kind, patient and reassuring in somewhat stressful circumstances. I was pleased with the way the original survey was conducted and felt you would provide a professional service. When my requirements changed due to complications with the selling/buying process, your staff were very happy to adjust the quote fairly. Due to Covid 19, the survey was conducted by video call which worked very well.Gillian BardsleyBirmingham
A great team
Just wanted to say how good Mark L, Richard and Andy were for our move on 22/04/2021. A great team. Hopefully we can have them when our furniture comes out of storage and we move into our new home.Paul ShackletonManchester
The team on move day itself were exceptional
What a crew! They were fantastic. Dan oversaw all aspects of the 2 day move and kept me informed every step of the way. Lorne helped Dan pack on Day 1, again he was very friendly and courteous. The team on move day itself were exceptional. It was a highly emotional day for myself, and they treated me (and my belongings) with the utmost respect. I couldn't have wished for a better team. Please pass on my sincere thanks them. They completely took the stress out of the day for me.
I was happy with the way my initial enquiry was dealt with by your company, and Britannia were always in the running, however you were my second choice. I chose you ultimately because of your availability. My first choice, who were better on price, were unavailable. A third company, I discounted from the outset, as their knowledge and attitude did not meet my expectations.
Comments regarding your initial enquiry - Martin Lloyd was, helpful, knowledgeable and friendly.Elaine PoxonBirmingham
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Please note: Our Price Guide tool is intended for moves within the UK Mainland only. If you're moving to or from the UK mainland please speak to one of our friendly team who will be able to provide you with a bespoke quote.