How to Choose a Removal Company

Choosing a removal company can be an intimidating experience - but if you're armed with the right knowledge, you can make the right choice for your moving needs.

Sadly, there are far too many people ready to take your money who don't take the appropriate care and attention to your belongings on moving day, or worse yet, disappear with your money and leave you desperately seeking a new removal company at the last moment.

We don't like to see anyone taken in by cowboy removal companies or bedroom brokers (people who operate a removals brokerage/price comparison site from their back bedroom), so follow our tips to ensure your next home move goes smoothly.

We have had many customers come to us after paying a removal company they didn't know much about who didn't show up on moving day. Most reputable removal companies will do their best to help people in this situation, however, the additional stress and cost can make your moving day a nightmare.

How to Choose a Removal Company Britannia Bradshaws

Price isn't everything

Don't just jump for the company with the lowest price - frequently it isn't worth the savings you might make. Get quotes from several reputable companies, and then pick the one who offers you the best service and value, who can move you when you need and who suits your needs.

Keep in mind that not all quotes are created equal - some include things that others exclude. Make sure you're comparing like for like before you make your decision.

Peak times cost more - Don't forget certain seasons and days of the week (Thursday, Friday, Saturday and Sunday) are popular days for people to move home, and slots on these days usually booked quickly. If you can move mid-week or be flexible with your dates and/or times, you may possibly be offered a better price.

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How to Choose a Removal Company Britannia Bradshaws
How to Choose a Removal Company Britannia Bradshaws

Does their website list their name, street address & landline telephone number?

This is probably the most important thing you'll find on a removal company website. A removal service that uses a generic name, doesn't specify where their business activity is physically located or the telephone number to that location may have something to hide. 

If this information isn't on their website, be sure to not only ask about this if you contact them, but get it in writing before you proceed. Cowboy removal firms usually only have a mobile, or if there is a landline, it is frequently an answering service.

Can you see who they are?

Does their website have photos of their trucks, staff, or facility? If they only use generic graphics or stock photos, they could be completely legitimate - or they could be trying to pull the wool over the public's eyes.

Can you visit their office and warehouse? If you're not able to visit the warehouse and/or office in person, can you find them on Google Street View?

What do their customers have to say?

Can you find any reviews of their service? Do they sound like genuine customers? With this information, hopefully you are able to find a reputable, reliable removal company for your next house move.

Call Us:  Manchester: 0161 877 5555  Birmingham: 0121 504 0966 orGet a Quote

How to Choose a Removal Company Britannia Bradshaws

Are they a member of a professional removals organisation?

Look for and verify memberships in trade organisations such as the British Association of Removers (BAR) to ensure the removal company you choose is indeed a member.

In the unlikely event that something goes wrong on moving day, you'll have someone to turn to if your removal company is a member. Members need to adhere to strict membership criteria, ensuring that your removal company is professional and capable of handling the job. The BAR also offers pre-payment protection and a free conciliation service, and is approved and monitored by the Trading Standards Institute.

What about insurance?

When you speak to a removal company, be sure to ask about insurance options for your move. Things usually don't go wrong when you use a professional, but accidents can happen, and it is best to be insured against mishaps. There's also insurance available for delayed or cancelled moves, which can save you money if your move is delayed or cancelled for any reason.

How much are you moving?

A student moving a few items will have very different needs (and most likely budget) to a family moving a large five bedroom house.

How much and what you need to move will also help you to choose the right removal company for you, as you need to make sure the company you choose has the appropriate vehicles and manpower to perform your removal.

Will a surveyor come to your home?

Although estimates for small moves can be given over the telephone, it is always best to have a professional surveyor come to your home and give you a full estimate and discuss your options, such as packing services, storage and insurance.

If the removal company you're speaking to doesn't offer this service before the move, call someone who does. Britannia Bradshaw offers an innovative service for people who can't meet with one of our surveyors, using FaceTime or Skype and webcams, which helps us to estimate the size and requirements of the move.

How to Choose a Removal Company Britannia Bradshaws

Meet our movers

Call Us:  Manchester: 0161 877 5555  Birmingham: 0121 504 0966 orLet Us Call You Back

Removal quote appointment booking service

Britannia Bradshaw can help your move go smoothly. Contact us for a free, no obligation quote, or by calling 0161 877 5555 (Manchester) or 0121 504 0966 (Birmingham & Coventry) and speak with one of our removals specialists.

How are our appointments carried out

In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with, usually FaceTime or WhatsApp.

See what our customers think of us...

Very informative and provided a quote very quickly

Very friendly, efficient and clearly had a lot of experience. Very informative and provided a quote very quickly after a video tour. I received a flyer through the door and when I Googled the company I could see you are members of BAR and have great customer feedback. 

Keeley was extremely helpful and fast at responding to me. We had to cancel our first date and at first couldn't re-book for our new date as Britannia were fully booked but as soon as a cancellation came in Keeley called me and got us booked in, I felt she really did everything she could to make the process as smooth as possible and I was grateful to have her help and expertise. The removal team, Ryan and Pete, were fantastic. They were very friendly and made us feel confident that they would look after our possessions. We had to wait more than 2 hours to receive the keys to our new house and they were very patient and understanding. When we came to unload 3 more crew turned up (who had been on a half day job) to help unload our belongings, so the unloading was done super fast and very efficiently with all furniture and boxes going to the correct rooms. I would absolutely recommend this company, they provided an excellent service at every point. 


Gemma Hill

They were friendly, helpful and very hard workers

They were given a van too small, so we had to leave a few items behind. Despite this the crew worked very hard to keep this to a minimum and we were impressed with the effort they went to to minimise the issue at the point when it was too late to rectify. The crew, Ryan and Fabio, were absolutely great. They were friendly, helpful and very hard workers. They were a credit to the company and are good ambassadors. Thank you for allocating them to our move. 

The removal day was perfect, other than the van being too small. We used the company based on the initial visit and professional manner of Martin Lloyd.

Lee Hill

We are so pleased we chose your company

I just want to say a massive thank you to Sonic and team for moving us out of our home last week Sunday and Monday.

What amazing guys they were, nothing was too much trouble, they worked so hard and methodically. They are an absolute credit to your company so I just wanted you to know how much we appreciated them. Also before our decision we had 3 different removal companies down to compare and we are so pleased we chose your company.

I’d also like to thank their manager as Sonic and his team tried to get to our house on the Friday when it was ice and snow and the manager was able to rearrange for them to come on the Sunday to make a start which was very much appreciated.

The other person was your sales rep Diane Twigge who was absolutely excellent and extremely helpful, right on her game. Thank you again for all your wonderful staff that we had dealings with.

Janet Hall

Professional visit and quote

James Conley was leading and in control at all times. Used the company after getting an impressive flyer through letter box and professional visit and quote. Martin Wilkes handled the initial enquiry knowledgeably and courteously all aspects.

Bernard Stevens

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