Customer Reviews

They went above and beyond!

They were very helpful and fantastic. They went above and beyond!

Comments regarding your initial enquiry - Extremely professional and helpful.

Good price

Rhys, Paul and Vincent worked their butts off. Great crew & my plants, which I was really worried about, arrived
safe and happy. Prompt, polite, informed. Great service.

Where can we improve our removals day experience? Ensure to offer to take away any excess packing materials.

Why did you use us? Good price. Good customer service. Conforms to an ombudsman.

Very helpful

Very helpful

Why did you use us? Recommended

Comments regarding your initial enquiry - Jacki was helpful efficient and kind. Thank you.

Did the job efficiently and promptly with great care and expertise

Excellent !!! Courteous, efficient, very helpful and great teamwork.- highly recommended.

Do you have any additional comments or concerns regarding any portion of the service you received? The lads were really great - cheerful, polite and did the job efficiently and promptly with great care and expertise.

Thank you

Very careful with our furniture

Paul and Spencer were so friendly and helpful. Very careful with our furniture and worked so hard with hardly a
break.

Where can we improve our removals day experience? It was the least stressful part of the whole procedure of selling our property, buying another and moving, So no improvement needed as far as we can see.

Why did you use us? Other firms would not do a home visit and we wanted a well- known reliable company that would understand our requirements.

Comments regarding your initial enquiry - Martin was very informative, and advised us on the best plan for us.

The crew were friendly, courteous and efficient

The crew were friendly, courteous and efficient

Why did you use us? Seemed most competent when discussing the move. Primarily chose Britannia because of Martin's knowledge and judgement.

Comments regarding your initial enquiry - Very helpful and arranged a video survey

Excellent end to end service from the whole team

Ade and his team (Rhys, Spencer, Les, Lewis and Jay) were fantastic - friendly, hard working and extremely
courteous and got the job done without any fuss. I liked the service I received from the day of survey and also you moved a motorcycle for me.

Outstanding service. What really stood out was the excellent end to end service from the whole team - Martin
doing the survey, Jacki in the office and Ade, Rhys, Spencer, Les, Lewis and Jay on the packing/removal/delivery.
Every member of the team were a pleasure to deal with and made the whole experience as painless as possible.
No hesitation recommending.

Comments regarding your initial enquiry - Martin was knowledgeable and courteous and fully listed to what I wanted to achieve

Very efficient, courteous, and helpful

Do you have any comments about our removals crew? They were very efficient, courteous, and helpful.

Why did you use us? Flyer, reputation

Comments regarding your initial enquiry - Very thoroughly done via video

Understanding of the challenge of moving

Hugely helpful, polite, professional approach .No damage to property .Understanding of the challenge of moving.
Very supportive to novice colleague, Some helpful suggestions .

Why did you use us? Recommended by friend and a member of bar

Comments regarding your initial enquiry - Sorted out quickly with visit and quotation

Offer to remove unwanted furniture

Very pleasant courteous and helpful, very professional.

Why did you use us? Reasonable quote plus offer to remove unwanted furniture.

Comments regarding your initial enquiry - Very helpful