Why do I need a home consultation for my removal quote?

All the team were hard working, knowledgeable and efficient.

Why did you choose to get a quote from us and where did you get our contact details?
Google search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Company sounded professional and efficient, yet friendly and approachable

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
All the team were hard working, knowledgeable and efficient.

How would you rate our communication?
10/10

How can we improve our service?
No need

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
From initial enquiries to moving into the new property, all the staff were friendly, efficient and professional. Nothing was too much trouble.

I could not have wished for a better removal experience

Why did you choose to get a quote from us and where did you get our contact details?
I liked the look of your vehicles

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Everything was looking good but when it was suggested to do a partial load the previous day that sold me.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were stars of the highest calibre, so organised and helpful, nothing was too much trouble.
It was a long day since due to a national banking system problem the legal completion was late and they waited over 4 hours at my new property before the keys were released. Once we were in the four guys worked as a team and quickly, though with great care, moved me in. I could not have wished for a better removal experience. All the guys were great but their leader George was a brilliant communicator and made sure I was okay throughout the process.

How would you rate our communication?
10/10

How can we improve our service?
Keep doing what you are doing

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thankfully Britannia Bradshaw took much of the stress off me

Email to Sam

Thank you for your help in make my house move go as smoothly as possible. I would also like to convey my personal thanks to the team that physically moved my belongings, George, Dave, Duncan and Mike. They were all brilliant throughout the process and nothing was too much trouble. As you are aware I was victim of late key syndrome. With that in mind I knew the lads were quite entitled to call it a day and finish the move another day. However, they were patient and gave me enough time to thankfully obtain the keys. Once we were in it was amazing how efficiently they worked as a team shifting my gear. Despite the time they took great care and worked with me on what went where etc. 

I have been a senior manager in a service industry and trust me these people were top notch. George kept liaising with me so fantastic coordination and communication skills. 

I will make it my business to recommend Britannia Bradshaw to all of my friends and colleagues. 

Thank you again