Customer Reviews

Quick response time

Why did you choose to get a quote from us and where did you get our contact details?
Needed a second quote & wanted someone willing to come to our home to do a personal survey which other companies would not do. Found the number on google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Quick response time & willing to amend quote

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The whole team was very good, especially Nick & Tony did a great job on both ends of our move

How would you rate our communication?
9/10

How can we improve our service?
Nothing I can think of

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
All went very smoothly & I'm very happy with the service. 

Very efficient, calm and helpful

Why did you choose to get a quote from us and where did you get our contact details?
Have used you before

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Previous experience and price

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very efficient, calm and helpful

How would you rate our communication?
9/10

How can we improve our service?
Pre move date call would have been reassuring

How likely are you to recommend us to your friends / family?
10/10

They made a stressful situation fun

Why did you choose to get a quote from us and where did you get our contact details?
Recommended

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Reasonable price and personal safety and well-being

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The guys were amazing and couldn’t do enough for me. They put me at ease and worked so hard.
George, Andy, Kane and Mike G were my super heroes I can honestly not thank them enough . They made a stressful situation fun. Thanks guys J

How would you rate our communication?
10/10

How can we improve our service?
Don’t load the fridge with the milk in before I’ve made you all a brew!!

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Start of my new life off to a wonderful start thanks to the guys xxx

Very friendly and competent initial visit

Why did you choose to get a quote from us and where did you get our contact details?
Saw a van locally. Contact details from website

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Very friendly and competent initial visit from Ernie

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very polite, fast but safe with our belongings, friendly and considerate. Nick, Mike P and Dave L

How would you rate our communication?
10/10

How can we improve our service?
None needed

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We shall use you again in 12 month when we move again

They were all excellent

Why did you choose to get a quote from us and where did you get our contact details?
Online reviews & word of mouth from others who recommended Britannia removals

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Best service, trusted reviews, competitive (and realistic) quote.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were all excellent, especially Antony & John

How would you rate our communication?
10/10

How can we improve our service?
Slightly convoluted mix of online forms and email etc which was a little confusing - but in general, very little to improve. Great service all round.

How likely are you to recommend us to your friends / family?
10/10

Professional and value for money

Why did you choose to get a quote from us and where did you get our contact details?
Internet

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Professional and value for money

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very friendly

How would you rate our communication?
9/10

How can we improve our service?
Nothing comes to mind

How likely are you to recommend us to your friends / family?
10/10

Seemed very professional

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Seemed very professional

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Please see Google review

How would you rate our communication?
8/10

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Please see Google review

Professional and friendly

Why did you choose to get a quote from us and where did you get our contact details?
A friend recommended you

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Highly recommended

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Professional and friendly

How would you rate our communication?
10/10

How can we improve our service?
That would be difficult

How likely are you to recommend us to your friends / family?
10/10

Made everything look so easy

Email

Sue and I just wanted to say that your team that carried out our removal into storage were incredible.

There made everything look so easy and ensured the whole experience was stress free for us. Pass on our belated thanks for a job well done please.

Kind Regards

Allan & Sue Wait                                                                                                                                       

Good impression from quote and you were slightly cheaper

Why did you choose to get a quote from us and where did you get our contact details?
Flyer

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Good impression from quote and you were slightly cheaper

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
N/A

How would you rate our communication?
10/10

How can we improve our service?
N/A

How likely are you to recommend us to your friends / family?
9/10